Post-Sales Support

The Northern Office handles complaint management, order disputes, customer support, customer satisfaction surveys and follow-ups for its clients. All of these services fall under the Customer Relationship Management program of The Northern Office that compliments its marketing and sales support. Post Sales services are an important element in any business when acquiring repeat customers and loyalty formation.

Newsflash

Google announces that the much anticipated update to their search engine, code-named "Caffeine", will happen after the holidays. Matt Cutts at Google stated: "Caffeine will go live at one data center so that we can continue to collect data and improve the technology, but I don’t expect Caffeine to go live at additional data centers until after the holidays are over. Most searchers wouldn’t immediately notice any changes with Caffeine, but going slowly not only gives us time to collect feedback and improve, but will also minimize the stress on webmasters during the holidays."

 

 

Content Design

The research, authoring, editing, design and layout is key to all aspects of the marketing mix.  The Northern Office's team of marketing researchers, designers and programmers create sustainable marketing designs to increase your sales and profitability.

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The Marketing Mix

TNO offers support and services throughout the "marketing mix" From concept to launch & sales to service we can help you .

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Code Optimization

ImageThe 20/80 Rule

A number of small, but key, changes to a web site's code can have dramatic effects on the site's performance.  Click Image for more details

Search Positions

ImageSERP 101

Your site's Search Engine Results Position (SERP) is vital.  If you're not above the first page result's "fold" then click the image to read on ...

Marketing Integration

ImageThe Whole Mix

TNO draws from a broad base of marketing and sales skills.  This allows are clients to "cherry pick" from our services list as required.